Primal Healing

Shipping & Delivery

Shipping Locations:
  • We currently offer shipping within Australia only.
Processing Times:
  • In stock Express Shipping orders will be dispatched within 24 hours of ordering (business days).
  • In stock Standard Shipping are typically processed within 1-2 business days.
Shipping Times:
Capital Cities  Close Regional Rural & Remote
Express Shipping 1-3 business days 2-4 business days 3-5 business days
Standard Shipping 2-5 business days 2-7 business days 3-10 business days


Shipping Charges:

Standard Post*
Order value over $99.00 is FREE shipping Australia wide
Order value under $99.00 is from $14.00 per order Australia wide

Express Post*
Flat rate of $18.00 per order Australia wide

*excludes bulky or heavy items

Bulky or heavy items
From $20.00 per order (item dependent, please contact us).

Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Delivery Delays:

  • While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or logistical issues may cause delays. We appreciate your understanding in such situations.

Returns and Exchange Policy:


  • All sales are final.
  • No returns or exchanges for change of mind purchases.
  • However we accept returns within 14 days of the delivery date for items which are deemed faulty, damaged or whereby the incorrect product has been sent.
  • To be eligible for a return, items must be unused, in their original condition, and with the original packaging.

Returning Faulty or Damaged Items:

  • If you receive a damaged or defective item, please contact our  customer service team within 14 days of receiving the order. 
  • Please include your order number and reason for the return.

    Refund or Exchange for Damaged or Faulty Items:

    • Once the returned items are received and inspected, if deemed faulty or  damaged, we will process a refund or exchange. Refunds will be issued to the original payment method.

      For any additional information or inquiries regarding shipping, delivery, or returns, please reach out to our customer service team.